Do you offer returns?Updated 5 months ago

We accept returns for most products 30 days of delivery provided the item is new, unused, and in its original packaging. Certain items (e.g., custom orders or final sale items) may be excluded. Please refer to our detailed Returns Policy on our website for full conditions.
The product must be sent back at your own expense in its original, undamaged condition, ready for resale. Please note, a 10% restocking fee will be applied if their is any re-work required by our warehouse team.
For hygienic and safety reasons, we will not accept returns if the product has been used.
Certain product categories (e.g., custom orders, final sale items) may be excluded from returns. Check your product listing for specifics.
Document Everything: For any shipping damage or potential warranty issue, take clear photos/videos immediately.
Check Compatibility: Before purchasing accessories or chillers, confirm they are compatible with your specific model to avoid unnecessary returns.
Keep Original Packaging: If possible, retain all original boxes and packing materials for at least 30 days in case a return or exchange is needed.
Stay Informed: Sign up for our newsletter or follow us on social media for updates on shipping lead times, holiday closures, or any changes to our policies.

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