The chiller includes a 24-month limited warranty for manufacturing defects. To claim, open a support ticket with your order number, purchase date, photos of the cartons and unit, and a short video of the issue.

The chiller includes a&#xA0;24-month limited warranty&#xA0;for manufacturing defects. To claim, open a support ticket with your order number, purchase date, photos of the cartons and unit, and a short video of the issue.&#xA0;

What is the warranty and how do I make a claim?

Note damage on the carrier paperwork, take photos of cartons & unit, and open a support ticket right away with photos and order number.

Note damage on the carrier paperwork, take photos of cartons &amp; unit, and open a support ticket right away with photos and order number.

What to do if my unit arrives damaged?

vitalplus

Warranty

Vital+ Chillers

Ultra Ice Chiller

What electro-mangnetic frequency (EMF) does the Xen Infrared Wooden auna run?

How should I prepare the sauna before each use?

What should I do after each sauna session?

General Care & Maintenance

What comes in the box?

How many people do I need to assemble the sauna?

What tools are required to assemble it?

How long does assembly take?

What are the assembled dimensions — will it fit through my doorway?

How heavy are the cartons — do I need special help?

Where can I place the sauna in my home?

What are the electrical requirements / power?

How do I prepare my home before delivery?

What should I inspect at delivery?

How do I set up and operate the sauna?

What are the red-light therapy instructions?

Can children or pregnant people use the sauna?

What happens if parts are missing or damaged?

What warranty does the sauna have and can I extend it?

Do you ship to Alaska, Hawaii or territories?

Shipping & Product Set Up

How do I clean the interior wood panels?

How do I clean the exterior wood surfaces?

Can I use cleaning chemicals or solvents?

Can I use sharp tools or abrasive pads to remove marks?

How do I clean the glass door?

Can I use a scraper or blade on the glass?

Cleaning

How should I maintain the sauna in dry climates?

How should I maintain the sauna in humid climates?

Can the sauna be stored in a garage or humid space?

Are there any precautions during transportation?

Climate & Storage

Should I unplug the sauna when not in use?

How often should I inspect the sauna?

Recommended Ongoing Care

Electrical & Safety Maintenance

What is the warranty?

How do I request the extended 12-month warranty?

Does the warranty cover glass breakage?

Vital+ XEN Wooden Infrared Sauna

What is the Cedar Wood & Stainless Steel Ice Bath?

Which sizes do you offer (1-man / 2-man)?

What are the dimensions & weight of the packaging for the Cedar Wood Tubs ?

How heavy are the Cedar Wood Tubs?

What colours are available?

Is a chiller included?

Can this be used commercially?

General Product Information

The metal bands around the tub feel loose. Is that normal?

Any special care for the cedar wood?

There are visible gaps between the cedar staves. Is this normal?

The wood looks discoloured. Is that covered?

The tub is leaking. How do I know where it’s coming from?

What basic maintenance is required to keep my cedar tub and chiller healthy?

The tub doesn’t sit level. What should I do?

Do I need to winterise the tub or chiller?

Cleaning, Care and Maintenance

What delivery options do you offer?

My Cedar Tub arrived damaged. What should I do?

The crate looked damaged, but the tub seems okay. Should I be concerned?

The stainless-steel liner is dented or scratched. Is that normal?

The cedar wood has cracks. Is this a defect?

What do I need to know before delivery?

Will the tub arrive in one piece?

My delivery path has narrow doors/stairs — what should I do?

Can the tub be installed on an upper floor?

What are the water & drainage requirements?

Can I install the tub outdoors?

What plumbing connections are needed?

Who unpacks and installs the tub & chiller?

What if I’m missing parts or the chiller wasn’t included but I ordered a bundle?

Shipping and Product Set Up

Vital+ Cedar Wood & Stainless Steel Ice Bath

How do I troubleshoot an air jam or pump issue with my ice bath chiller?

There is no water circulating/water is not pumping

What do the different lights and symbols on the chiller mean?

I have leaks in my Chiller set up

How do I set up my chiller?

The chiller pump is making a noise / water will not pump

Everything you need to know about your chiller settings

There is weak water flow

I have an E2 Error

How do I set up the Mobile Application?

Where do I attach the micron filter housing unit?

Chiller Ultra X2 Settings -  P1, P2, & P3

I received my Chiller unit upside down

How often should I clean/replace the filters and my Ice Bath

Why is it important to replace filters regularly?

Filter Maintenance and Replacement

Chiller Maintenance

Whats the differences between Ultra X1, Ultra X2 and Chiller Max?

How long does each Chiller unit take to cool water?

How do I choose between a Chiller, Chiller Ultra X2 and the Chiller Max?

Chiller Comparisons (Chiller vs Chiller Max)

How long does the Chiller Max take to chill the water temperature

What makes the Chiller Max different from a standard Chiller?

What are the Chiller Max Specifications, Design Features & Inclusions

Is the Chiller Max compatible with all Ice bath models?

Can I leave the Chiller Max on at all times?

Ultra Max Chiller

What are the Ultra X2 Chiller Specifications, Design Features & Inclusions

Can a Ultra X2 Chiller handle extremely hot ambient climates?

What is a Ultra X2 Chiller and how does it work with an ice bath?

Does a Ultra X2 Chiller require special electrical work?

Are Ultra Ultra X2 Chillers noisy or disruptive?

How do I install the Ultra X2 Chiller?

Do I need a Ultra X2 Chiller if I use ice regularly?

Is the Ultra X2 Chiller compatible with all Vital+ ice bath models?

Ultra X2 Chiller

Are Ultra Chiller X1 noisy or disruptive?

Can a Ultra Chiller X1 handle extremely hot ambient climates?

Is the Ultra Chiller X1 compatible with all Vital+ ice bath models?

What is a Ultra Chiller X1 and how does it work with an ice bath?

What are the Ultra Chiller X1 Specifications, Design Features & Inclusions

How do I install the Ultra Chiller X1?

Does a Ultra Chiller X1 require special electrical work?

Do I need a Ultra Chiller X1 if I use ice regularly?

Ultra X1 Chiller

What is the ULTRA ICE chiller?

What’s included in my delivery?

Do I need to wait after delivery before turning the unit on?

What water level do I need in the tub?

How much water flow does the chiller need?

How do I connect the chiller to Wi-Fi and the app?

What temperatures can I set?

Why is my ice production slow?

How do I use Ice-Making mode and Defrost?

Set Up & Product

What power supply is required?

How often should I clean the filter and dust net?

What should I check if the unit won’t power on?

What if the unit powers on but doesn’t cool?

What should I do about a water-flow warning?

What refrigerant and certifications does the unit have?

How do I prepare the chiller for long storage or cold conditions?

Care & Maintenance

What are the product dimensions and weight?

Shipping

What is the weight limit for the bamboo chair in the SaunaPod?

Which sauna is easier to maintain?

Which sauna heats up faster?

Is there a significant difference in energy usage?

What's the difference between steam sauna and dry sauna?

Does one sauna have more health benefits than the other?

Which sauna type is better for me: steam or infrared?

Where can I see customer reviews or testimonials?

SaunaPod Comparisons (Steam vs. Infrared)

What electro-mangnetic frequency (EMF) does the Infrared Sauna run?

How long does it take for an Infrared Sauna Pod to heat up?

Are infrared saunas energy-efficient?

What are the Infrared SaunaPod Specifications, Design Features & Inclusions

How does Infrared SaunaPod work?

Do I need special installation for an Infrared Sauna Pod?

Can I use it indoors and outdoors?

What is the typical usage and frequency of the Infrared sauna?

What are the main health benefits of infrared therapy?

How many KWh and Amps the infrared sauna pod requires?

Infrared SaunaPod

Can I add essential oils to my sauna?

What is the Sauna Pod, and how does it work?

Does the Sauna Pod require any special installation?

Is steam therapy safe for everyone?

How long and how often should I spend in the SaunaPod?

What is the weight limit for the portable chair in the SaunaPod?

What are the SaunaPod Specifications, Design Features & Inclusions

How long does it take for the Sauna Pod to produce steam?

Does steam sauna usage help with weight loss?

How can I access the SaunaPod Steam Instruction Manual?

How many people can comfortably fit inside the SaunaPod?

How does a steam sauna differ from an infrared sauna?

How do I operate the Steam SaunaPod

SaunaPod (Steam based)

Are there any extra steps to prevent mold or mildew?

How do I clean it?

How do I handle mineral buildup in a steam sauna?

Can I convert my infrared to steam OR steam to infrared?

Saunas Maintenance (Steam & Infrared)

What are the health benefits associated with using the Infrared SaunaPod?

What are the health benefits associated with the Steam SaunaPod?

Does an infrared sauna burn calories and support weight loss?

What are the health benefits associated with Chromothreapy?

SaunaPod Benefits

Vital+ Portable Saunas

Is the Ice Bath Pro suitable for commercial or gym use?

What are the Ice Bath Pro Specifications, Design Features & Inclusions

How often do I have to replace the water in my Ice Bath Pro?

How quickly can it cool water?

Does the Ice Bath Pro require special installation?

What distinguishes the Ice Bath Pro from a standard ice bath?

How durable is the Ice Bath Pro���s exterior?

Ice Bath Pro

Vital+ Ice Baths